At My Planet English, accessible from www.myplanetenglish.com, one of our top priorities is the privacy of our visitors and students. This Privacy Policy describes the types of information we collect, how we use and protect it, and how students can manage or delete their accounts.

This policy applies to our online activities, including the website and mobile app, and is valid for all users. It does notapply to information collected offline or via channels other than the website or app.

1. Consent

By using our website or mobile app, you consent to our Privacy Policy and agree to its terms.

2. Information we collect

We collect personal data to provide our services and manage accounts. This may include:

• Account information: username, email, phone number

• Learning progress, course activity, and booking history

• Device information for app performance and troubleshooting

• Communication data when contacting support

Data may be collected when:

• You log in to the app

• You book lessons or complete courses

• You communicate with support

3. How we use your information

We use collected data to:

• Provide and maintain our website and app

• Personalize your learning experience

• Improve and develop new products, services, features, and functionality

• Communicate updates, customer support, and relevant messages

• Prevent fraud and protect user accounts

4. Data protection

We use industry-standard security measures to protect your information:

• Encryption in transit: All data sent between your device and our servers is encrypted via HTTPS/SSL

• Secure storage: All personal data is stored securely on our servers

• Access control: Only authorized staff have access to personal data

• Data minimization: We only collect information necessary to provide our services

• Regular audits: Security practices are reviewed and updated periodically

5. Account Deletion

Students can request deletion of their account and all associated personal data at any time.

To request deletion:

1. Send an email to account@myplanetenglish.com

2. Subject: Account Deletion Request

3. Include your email or username associated with your account

Data that will be deleted:

• Account information (username, email, phone number if provided)

• Learning progress and course history

• Booking records

• Any other personal data stored in your account

Automatic deletion: If your subscription is cancelled, your account may be deleted automatically according to internal policy.

Data retention: Some data may be retained for legal or regulatory compliance purposes, but is not used for marketing.

6. Cookies and Log Files

• We use cookies and log files to monitor website and app performance and enhance user experience.

• For details on cookies, see Cookies article on Generate Privacy Policy

7. Third-party services & advertising

• We may use third-party services for analytics and advertising

• We do not share personal information with advertisers

• Users should review third-party privacy policies independently

8. Contact

For questions or concerns about this Privacy Policy or your data:

Email: contact@myplanetenglish.com