Last updated: 9 October 2026

Welcome to My Planet English!

These Terms and Conditions outline the rules for using My Planet English’s website and mobile app, available at www.myplanetenglish.com, including our placement test and learning services.

By accessing or using our website, app or services, you agree to these Terms and Conditions. If you do not agree, please do not continue to use our services.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer or data-protection law.

1. Terminology

• “Client”, “You”, “Your” refers to the student or user of our website, app or services.
• “The Company”, “Ourselves”, “We”, “Our” refers to My Planet English.
• “Party”, “Parties” refers to you and My Planet English.

These terms apply in singular or plural form as appropriate.

2. Registration, Placement Tests and Contact Information

Email address

• Students receive account access after completing payment through our external payment process.
• Your account is linked to the email address you provide. It must be valid, active and accessible to you.
• We use this email address to send account-access information, subscription information, service notices and support replies.
• When you complete our placement test, we also use your email address to send your result and personalised learning plan. That email may contain recommendations relevant to your result and links to book a demo or enrol in the recommended programme.
• Starting but not completing the test does not currently trigger an automatic result email to you. Our team may receive an internal notification when a test is started or completed.

If the email address is incorrect or inactive, you may not receive your test result, account-access details or subscription information. Delivery may also be delayed or filtered by email providers.

Phone number

• When you provide a phone number, we use it to contact and support you in relation to your test, course enquiries, registration, lessons or account.
• This may include calls or messages to respond to an enquiry, clarify your needs, help with booking or registration, or resolve a service problem.
• Please provide a phone number you are entitled to use and tell us if your contact details change.
• These terms do not give blanket permission for unrelated promotional calls, messages or future email campaigns. Where separate permission is required by applicable law, we will obtain it before sending those communications.

You can contact support@myplanetenglish.com about your test result or support needs, or contact@myplanetenglish.com about contact preferences and other enquiries. Result emails that contain programme recommendations also provide a preference link to stop those recommendations in future result emails. Essential account and service communications may still be necessary while you use our services.

Placement test and speaking assessment

• The test provides an initial estimate of your English level and a recommended learning starting point. It is not an official CEFR certificate or a guarantee of performance.
• The test covers grammar and vocabulary, reading, listening, functional communication and, when available, speaking. It does not assess writing.
• The speaking tasks use your microphone with browser permission. Your recordings are processed to assess your spoken English, including pronunciation and your response to the question.
• If a skill cannot be assessed because of a technical problem or unavailable microphone access, the result may be calculated from the assessed skills and labelled as an estimate. An unavailable skill is not automatically scored as zero.
• Automated assessments can make mistakes. Your teacher’s assessment and classroom performance can help confirm or refine the recommended starting level.
• MPE’s 15 levels are internal learning stages. The A0 and plus/minus labels are MPE study steps rather than separate official CEFR certifications. Any suggested duration is a planning estimate; progress depends on participation, practice, individual performance and teacher assessment.

Use and processing of your information

We use the information you provide to operate the test, prepare results and learning recommendations, manage learning services, contact you and provide support. We use service providers for hosting, email delivery and speech assessment, including the configured FormSubmit, hosting/mail, Microsoft Azure and OpenAI services where relevant to the feature you use.

Please read our Privacy Policy for further information about personal-data processing, providers, retention, transfers and your rights. Accepting these terms is not a substitute for any separate permission required by law.

3. Subscriptions and Payments

• Payments for courses or services are subscription-based, as described at checkout.
• To stop future subscription payments, cancel through the student client portal provided by email after registration, subject to the cancellation terms shown for your subscription and applicable law.
• An email to support does not itself complete cancellation in that portal. If you cannot access it, contact us promptly for assistance.
• Use the email address associated with your account when requesting account or subscription support.

4. Refund Policy

• Purchases are non-refundable except where applicable law requires otherwise or My Planet English agrees to an exception.
• By making a payment, you acknowledge this policy, subject to your mandatory legal rights.
• Requests for discretionary exceptions can be sent to contact@myplanetenglish.com for review.
• If you believe a payment is incorrect, contact us so that we can investigate. Nothing in these terms prevents you from exercising a lawful right to dispute a payment. Any recovery of unpaid charges or fees must be permitted by applicable law.

5. Class Rescheduling Policy

• Speaking Club Classes: Missed classes cannot be rescheduled.
• Section Classes: Missed section classes cannot be rescheduled.

6. Intellectual Property and Content

• Unless otherwise stated, My Planet English owns or licenses the content provided on its website and app. Third-party intellectual property remains with its respective owners.
• Our learning content is provided for personal use.
• You may not republish, sell, sub-license, duplicate or redistribute protected content without permission, except where allowed by applicable law.

Comments and User Content

• Students may post comments in designated areas. These comments do not necessarily reflect the views of My Planet English.
• We reserve the right to remove inappropriate comments.

7. Cookies

We use cookies and similar technologies to support website functionality, improve the user experience and understand performance, subject to applicable consent requirements. See our Privacy Policy for more information.

8. Linking and iFrames

• External organisations may request approval to link to our website under applicable linking guidelines.
• Framing our website content without approval is not permitted, except where applicable law allows otherwise.

9. Liability Disclaimer

We take reasonable care with our services and information, but errors, omissions, interruptions and technical failures can occur. Placement results are indicative and learning outcomes are not guaranteed.

To the extent permitted by applicable law, we are not liable for indirect, incidental or consequential damages arising from use of our website or app. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Changes to Terms

We may update these terms from time to time. We will publish the updated version and its revision date on our website. Where applicable law requires notice or agreement for a change, we will follow those requirements. Otherwise, updates apply from publication to subsequent use of our services.

11. Contact

For questions about your account, subscription, contact preferences or these terms:

Email: contact@myplanetenglish.com

For test-result questions and service support:

Email: support@myplanetenglish.com