At My Planet English, we take your privacy seriously and are committed to protecting the personal information you share with us. This page explains how we collect, use, and protect your data, and how you can manage or delete your account.

1. How we collect data

We collect data to provide our educational services, manage subscriptions, and ensure your account functions properly. Data may be collected:

• When you create an account (after external payment)

• When you log in to the app

• When you book lessons or complete courses

• When you communicate with support

• When you make payments or manage subscriptions

Types of data collected:

• Account details: username, email, phone number

• Payment info (stored securely via Stripe; card details not stored by us)

• Learning progress, course activity, and bookings

• Device information for app performance and troubleshooting

2. How we protect your data

We use industry-standard security measures to ensure your information is safe:

• Encryption in transit: All data sent between your device and our servers is encrypted using HTTPS/SSL

• Secure storage: Personal and learning data is stored securely on our servers

• Access control: Only authorized staff have access to personal data

• Data minimization: We only collect data necessary for providing our services

• Regular audits: Security practices are regularly reviewed and updated

3. How to request account deletion

You can request deletion of your My Planet English account and all associated personal data at any time.

To request deletion:

1. Send an email to account@myplanetenglish.com

2. Use the subject line: Account Deletion Request

3. Include the email address or username associated with your account

Our support team will verify your request and process the deletion promptly.

4. Data that will be deleted

When your account is deleted, the following data is permanently removed:

• Account information (username, email, phone number if provided)

• Learning progress and course history

• Booking and subscription records

• Any other personal data stored in your account

5. Data retention

Some data may be retained for legal, financial, or regulatory compliance purposes:

• Payment and transaction records may be retained for up to 5 years

All other personal data is permanently deleted once the account is removed.

6. Automatic account deletion

If your subscription is cancelled, your account may be automatically deleted according to our internal policy.

7. Contact us

If you have any questions regarding your personal data or account deletion, contact us at:

Email: account@myplanetenglish.com